Do I have to create an account to shop with CRX?
Yes – but there are lots of good reasons for doing so. If you are a returning customer, you won't have to fill out your details every time, and you'll get many benefits, including optional newsletters and exclusive discounts and special offers.
The item I want is out of stock/unavailable in my size.
To continue producing the latest compression technology, our products are continually evolving. So some of our most desirable products run out fast meaning you have to be quick to get them before someone else does! All products and sizes we have in stock are listed clearly on the site, and we recommend signing up to the newsletter for updates on new products and restocks.
Can I amend my order?
We can try and amend anything on your order before shipment, but we can't guarantee changes. Please email email@example.com as soon as possible with your changes.
Delivery and Returns
I've got a question about delivery?
No problem. We work with the best guys in the business to make sure you get your parcel on time! To make things simple, we keep all of our shipping information in a dedicated section. Click here to visit the Delivery and Returns page to help find the answer to any query you might have.
I've got a question about your returns policy?
We have one of the most generous returns policies in the industry. You can return anything to us within 45 days of shipment, all that we ask is that it's in a re-sellable condition. You can find full details in our Delivery and Returns page - Click here to go straight to the appropriate section.
What forms of payment do you accept?
We accept payment from MasterCard, Maestro, Visa Electron, Amex, GooglePay and ApplePay,.
How can I obtain the VAT information?
You will receive an email receipt with your order which will include all of the VAT information on.
How do I use my promo code?
If you are signed up to our newsletter, you may occasionally receive limited-time promotional codes for our special offers. Once you have ordered a product and registered your details, you will see a 'redeem voucher' box where you can enter the code before payment.
Is your site secure?
Yes, extremely. Our site is protected by Shopify, with SSL encryption to ensure your transactions are safe and secure. We do not store your payment details and won't ever share your details with third party companies.
What do the different sizes mean?
We have a sizing guide on each product page that will allow you to measure yourself accurately and purchase clothing of an appropriate size.
Site and Technical
I'm having a technical problem with your site
If you are experiencing technical difficulties with our site, please take a screenshot of the problem (the Print Scrn button on PC or cmd + Shift + 3 on Mac) and attach it, along with a brief explanation of the issue and a contact number to firstname.lastname@example.org and we can help.
Newsletters and Social Networks
Do you have a blog, Facebook or Instagram page where I can follow you?
We have all of them! You can become one of our fans at our Facebook, follow us on Instagram or read our regularly updated blog! Join us and see what great videos we have been watching, keep up to date with the sports we love and even get access to competitions and offers.
Can I sign up to a CRX newsletter?
There are two ways to sign up for the CRX newsletter. Please register your details when you shop with us or enter your email address in the footer of our pages.
How do I unsubscribe from your mailing list?
If you wish to unsubscribe from our emails, you can either click the 'unsubscribe' link at the bottom of any email from us, or send an email to email@example.com asking to be removed from our mailing list.
I have a problem/complaint. How can I get it resolved?
CRX has a dedicated customer service team to help deal with your queries. If there is a problem that you want rectified and you cannot find a solution in the Help section, most issues can be quickly resolved by emailing firstname.lastname@example.org. Please do not leave comments through our social media channels as we are not able to discuss individual orders publicly.