Returns are super simple and free with Collect+
Click here to process a return
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
If the item was as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
We are unable to offer free returns for international orders, this is the responsibility of the customer.
- Please use the returns portal to log your returns request.
- Please include the returns document with any goods returned to us.
- Please complete and include any relevant customs forms with any goods returned to us.
- Once a return has been received back and accepted, we will then initiate a refund back to the original purchasing method.
Our returns address is:
Viking Industrial Estate,
335 Hudson Rd,
Elm Farm Industrial Estate,