Delivery & Shipping
How much will it cost?
Standard Shipping within the UK will be charged at £2.99. We also offer an express delivery service within the UK and this will be charged at £4.99 and is delivered next working day if you order before 12 pm
Do you ship internationally?
We ship to over 30 countries! We only ship with the best guys in the business on a fully tracked service. Please click here for our international rates
When will I get my order?
Every item on the site has a delivery estimate. The delivery estimate can found at checkout, just before the payment page. As a rough rule of UK Standard is 3-5 days, Express next working day if ordered before 12 pm, Europe is 5 – 7 days and Australia, USA, Canada is 7 - 9 days that's too major cities if you live in a remote area great! (e.g. up a mountain, on a desert island or in the jungle!) it might take a little longer, but trust that we use the best delivery guys in the business so you will receive your order as quickly as possible.
I don't think that my order has arrived yet?
If you are concerned about the status of your order, please check your email and your junk email folder to see if you have any email updates or a tracking number. If this does not answer your problem, please email firstname.lastname@example.org with your name, contact number and order reference.
I think something is missing from my order?
Occasionally we have to ship several items from one order separately, so if you think there may be something missing from your order, please check your parcel thoroughly for a note that mentions any added delivery information. If you cannot find a message, please contact email@example.com.
How will my order be packaged?
We'll do everything to ensure your parcel gets to you in perfect condition. Small orders we doubled bagged in a custom CRX polybag and large orders come in a double wall cardboard box with suitable padding
Can I track my parcel?
All orders sent using a tracked service. Upon dispatch will receive an email with a tracking number with a link to the courier site that will allow you to keep up to date with the journey of your order.
What time will it arrive?
Our couriers will deliver between 9:00 am and 6:00 pm, with most delivery services you will receive email updates and text message the day of delivery.
What if I miss the delivery?
If you are not home when your parcel has been delivered, you will be left a note through your letterbox instructing you how to obtain your delivery. This will contain an appropriate contact number or link for you to re-arrange the delivery.
Do I need to pay to return a faulty item?
If you need to return an item that is faulty or because of a mistake on our part, we will issue you with a free returns label or shipping credit so you're not out of pocket. Please contact firstname.lastname@example.org before sending anything back.
What do I do if an item I have received is faulty?
If you have received an item that is damaged or otherwise faulty, do not send the items back to us straight away. Please contact our Customer Services team at email@example.com and include pictures of any defects and clearly detail any faults on the item. We will then forward these pictures to our R&D team to assess whether it is a manufacturer fault. If so, we will issue you with a free returns label or shipping credit so you are not out of pocket.
It's important to be aware of the duty and tax conditions that may apply to your shipments. Any shipment outside of the UK may be subject to local customs duties and taxes, which are the responsibility of the customer to pay upon receipt of the order.